RC888 Privacy Policy — How We Handle Your Personal Data

1Introduction

This Privacy Policy explains how RC888 ("RC888", "we", "us", "the Platform") collects, uses, stores and protects personal information provided by users ("you") when you access or use the RC888 platform at rc888.onl.

By registering an account on RC888 or using any feature of the platform — including browsing, placing bets, playing casino games, or making deposits and withdrawals — you acknowledge that you have read this Privacy Policy and consent to the collection and use of your data as described here.

RC888 is committed to handling personal data responsibly. This policy is written in plain language so that every user on our platform — whether you are betting on a PSL match, playing slots, or using the live casino — understands clearly what happens with their information. If anything on this page is unclear, please contact us before using the platform.

This Privacy Policy should be read alongside the Terms and Conditions and the Responsible Gaming Policy, which are incorporated by reference.

2Data We Collect

RC888 collects personal data in the following categories:

RC888 only collects data that is necessary for the purposes described in this policy. We do not collect data about your race, religion, political views, health conditions or other sensitive categories beyond what is strictly required for identity verification or responsible gaming purposes.

3How We Collect Data

RC888 collects data through the following methods:

• Registration: When you create an account, you provide your name, contact details and date of birth directly.
• Account usage: Your betting activity, deposits, withdrawals and game sessions are automatically recorded as part of operating the platform.
• Identity verification: When we request supporting documents to verify your account, you provide these directly to us or via our verification partner.
• Payment processing: When you make a deposit or withdrawal via JazzCash, Easypaisa, Raast or Bank Transfer, transaction reference data is generated and stored. We receive confirmation and reference information from payment processors — we do not receive or store your wallet PIN, bank login credentials or card CVV.
• Technical collection: Cookies, log files and session tokens collect technical data automatically when you browse or use the platform. See Section 8 for details on cookies.
• Customer support: Communications you initiate with RC888 support are stored as part of the support record.

4Why We Use Your Data

RC888 uses your personal data for the following purposes:

• Account management: Creating and maintaining your RC888 account, authenticating logins and managing your preferences and settings.
• Payment processing: Enabling deposits in PKR via JazzCash, Easypaisa, Raast, Bank Transfer and other supported methods, and processing withdrawals back to your verified payment method.
• Identity verification: Confirming you meet the age requirement of 18+, verifying that payment methods are registered in your own name, and meeting anti-fraud and security obligations.
• Platform operation: Settling bets correctly, recording game outcomes, managing bonus entitlements and ensuring accurate accounting of your PKR balance.
• Fraud prevention and security: Detecting unusual activity, identifying multiple accounts, preventing unauthorised access and investigating suspected breaches of the Terms and Conditions.
• Responsible gaming: Monitoring for patterns that may indicate problematic gaming behaviour, actioning self-exclusion requests and deposit limit settings.
• Customer support: Responding to your queries, resolving disputes, and providing account assistance.
• Platform improvement: Understanding how users interact with the platform so we can fix problems and improve features. This uses aggregated and anonymised data where possible.
• Marketing communications: If you have opted in, sending relevant promotional information about RC888 bonuses, new features and sports events like PSL or T20 tournaments. You can opt out at any time via account settings or by contacting support.

5Payments & PKR Transactions

All financial transactions on RC888 are conducted in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal, data is exchanged between RC888 and the relevant payment processor to complete the transaction. The following applies to how payment data is handled:

• RC888 records the amount, date, time, transaction reference number and payment method type for every deposit and withdrawal.
• We do not store your JazzCash PIN, Easypaisa mobile account password, Raast credentials, bank internet banking login or any card security code. These are handled entirely by the respective payment processors under their own security standards.
• Transaction records are retained for a minimum period required for financial record-keeping and fraud investigation purposes. See Section 7 for retention timelines.
• If a deposit originates from a payment account not registered in your own name, it will not be credited and will be returned to its source. RC888 only accepts payments from accounts matching your registered identity.
• All withdrawal requests require a verification step before processing. This protects you from unauthorised withdrawal attempts by a third party who may have gained access to your account.

6Data Sharing

RC888 does not sell, rent or trade your personal data to third parties for marketing or advertising purposes. Your data may be shared in the following limited circumstances only:

• Payment processors: JazzCash, Easypaisa, Raast, commercial banks and other payment partners receive the transaction data necessary to complete your deposit or withdrawal. Each processor operates under its own privacy and security terms.
• Identity verification partners: Where RC888 uses a third-party service to assist with document verification or age confirmation, the minimum necessary data is shared for that purpose only.
• Legal and regulatory requirements: RC888 may disclose personal data to law enforcement or regulatory authorities where legally required to do so — for example, in response to a valid court order, subpoena or investigation into financial crime. RC888 will not voluntarily share data beyond what is legally compelled.
• Fraud prevention networks: In cases of confirmed fraud or multi-accounting, account identifiers may be shared with fraud prevention systems to prevent the same individual from causing harm on other platforms.
• Business transfers: In the event of a merger, acquisition or restructure involving RC888, personal data held by the platform may transfer to the successor entity. Users will be notified of any material changes to how their data is handled as a result.

In all cases where data is shared with third parties, RC888 takes reasonable steps to ensure those parties maintain appropriate security and use the data only for the stated purpose.

7Data Retention

RC888 retains your personal data for as long as your account is active and for a period after account closure as required by our operational and legal obligations. The following general guidelines apply:

• Active accounts: All account and transaction data is retained for the duration your account remains open.
• Closed accounts: Financial transaction records and identity verification data are typically retained for a minimum of five years after account closure for fraud prevention and financial record-keeping purposes.
• Support communications: Customer support records are retained for a minimum of two years after the conversation closes.
• Marketing data: If you have opted out of marketing communications, we retain a record of your opt-out to ensure we do not contact you again. This suppression record is kept indefinitely.

Once the applicable retention period has passed, data is securely deleted or anonymised so it can no longer be linked back to you as an individual. You may request early deletion of certain data types — see Section 10 for your rights.

8Cookies & Tracking

RC888 uses cookies and similar technologies to operate the platform correctly and to understand how it is being used. Here is a breakdown of what we use and why:

• Essential cookies: These are required for the platform to function. They keep you logged in during a session, maintain your bet slip state and ensure the cashier works correctly. You cannot opt out of essential cookies while using RC888.
• Preference cookies: These remember settings you have chosen — such as language preferences or display options — so you do not have to set them again each visit.
• Analytics cookies: RC888 uses anonymised analytics to understand which parts of the platform are used most, where users encounter issues and how navigation flows work. This data is aggregated and does not identify you personally.
• Security cookies: Short-lived session tokens and CSRF protection cookies are used to protect your account from cross-site request forgery and session hijacking attacks.

RC888 does not use third-party advertising cookies or tracking pixels that build profiles for external ad targeting. Your activity on RC888 is not shared with ad networks.

9Data Security

RC888 takes the security of your personal data seriously and applies multiple layers of protection:

• Encryption in transit: All data exchanged between your browser or app and the RC888 platform is encrypted using TLS. This applies to login sessions, payment flows and all other communications.
• Encryption at rest: Sensitive stored data — including identity documents and financial records — is encrypted at rest.
• Access controls: Internal access to personal data is restricted on a need-to-know basis. Not all RC888 staff can view user account data; access is role-limited and logged.
• Password security: Passwords are stored using one-way cryptographic hashing. RC888 staff cannot see your password in plain text. This also means RC888 will never ask you for your password.
• Security reviews: RC888 conducts regular reviews of its security posture and addresses identified vulnerabilities promptly.

Despite these measures, no system is completely immune to security incidents. In the event of a data breach that materially affects your personal data, RC888 will notify affected users promptly with details of what occurred and what steps have been taken in response.

You also play a role in keeping your account secure. Use a strong, unique password for RC888, do not share your login credentials with anyone, and contact support immediately if you notice any suspicious activity on your account.

10Your Rights

RC888 respects your right to understand and control the personal data we hold about you. The following rights apply to all RC888 users:

• Right of access: You can request a summary of the personal data RC888 holds about you. We will respond within a reasonable timeframe after verifying your identity.
• Right to correction: If any data RC888 holds about you is inaccurate or out of date, you can request that it be corrected. For example, if your contact number has changed, update it via account settings or contact support.
• Right to deletion: You can request that RC888 delete your personal data. We will action deletion requests subject to our legal retention obligations — for example, financial transaction records may need to be retained for a minimum period regardless of a deletion request.
• Right to restrict processing: You can ask RC888 to restrict processing of your data in certain circumstances — for example, if you have contested the accuracy of data we hold and want us to pause its use while we verify it.
• Right to opt out of marketing: If you have previously opted in to marketing communications from RC888, you can withdraw that consent at any time through account settings or by contacting support. Opting out of marketing does not affect your ability to use the platform.

To exercise any of these rights, contact RC888 support. We may ask you to verify your identity before acting on a request to protect you against unauthorised requests made by third parties.

11Children's Privacy

RC888 is strictly an adults-only platform. No person under the age of 18 is permitted to register, access or use any part of RC888. We do not knowingly collect personal data from anyone under 18.

If RC888 discovers that a user is under 18, the account will be immediately suspended, any deposited funds will be returned, and all data associated with that account will be deleted as soon as practically possible.

If you are a parent or guardian and believe a minor has created an RC888 account using false age information, please contact us immediately so we can take appropriate action without delay.

12Policy Updates

RC888 may update this Privacy Policy from time to time. When changes are made, the "Last Updated" date at the top of this page will be revised to reflect the most recent version. For significant changes — particularly those that affect how we use your data in a material way — RC888 will endeavour to notify registered users through the platform or via your registered contact details prior to the changes taking effect.

Your continued use of the RC888 platform after any updates to this policy have been published constitutes your acceptance of the revised terms. We recommend reviewing this page periodically, particularly if you are a regular user of the platform.

13Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please reach out to the RC888 support team:

When contacting us about a data request, please include your registered username and a clear description of your request. To protect your privacy, we will verify your identity before acting on any data access, correction or deletion request.

For issues related to responsible gaming, self-exclusion or managing your gaming limits, please visit the dedicated Responsible Gaming page where tools and guidance are available.